We try to fulfill all pre-orders possible. We have only had to cancel once ever with Mosaic and those who ordered first were fulfilled at way below market rates!
However if there is an issue and allocation is changed (we only presale what is allocated and not the full amount) we will fill those who ordered first and offer 110% credit or 100% refund to those who cannot be filled.
Cancelled in stock orders will be refunded minus 3% credit card fee if it has not shipped. Once product has shipped no refunds are possible.
Cancelled Pre-orders will be refunded at 80%
Chargebacks/Returned shipments will be barred from future orders and posted to the community. We are a small family owned shop not a large corporation.